Final Connection

Challenges At Stake

Final connections, Opportunity and requirements.

Home based interventions – including final connections (for individuals or professionals) are the main opportunity for service providers to strengthen their links with their final Clients.

Indeed, today’s customer’s profile is a technology-savvy and demanding one. The prevailing expectations lie in sophisticated delivery of service.

Providing a state-of-the-art User Experience! That’s the critical competitiveness factor that both:

Improves customer loyalty and ultimately customer portfolio expansion
Brings you brand name differentiation on the market.

To create value, an intervention platform must be committed to comply with very specific requirements.

R&C’s solutions

Homebased interventions : Core business of R&C.

In R&C’s history, homebased interventions have always been a core business speciality:

From the most basic projects to the upmost complex ones, R&C provides multimedia operators and service providers with end-to-end integrated solutions that take care of the whole process transforming a mere prospect into an effective, billable customer, with the administration of the following services :

Appointment’s scheduling
Active equipment delivery
Active equipment installation & commissioning
Onsite or virtual after-sales services and assistance
Administrative follow-up

Our innovative IT solutions have personalized interfaces, responsive smartphones, user-friendly for all stakeholders and guaranteeing compliance with operational processes. They also allow us to process large-scale volumes and integrate with our customers’ tools.

Backed by 25 years of experience in the field of homebased-intervention management for the telecommunications sector, R&C combines both excellent in-house expertise and a solid, developed network external resources (consisting of highly selected and trained partner companies and technical specialists) – so as to reach a national playground and to deliver high quality.

Our expert technicians are able to operate on any kind of technological vector: Optical Fiber, Satellite, Coaxial, Radio, Wireless, Terrestrial networks

15 000 Number of technical interventions managed per month
> 90 % Intervention success rate
> 95 % Client satisfaction rates

Discover

Our references

More references

Final Connection
Centralized platform for the management of homebased interventions (Optical Fiber technology)

For more than 2 years : Connecting people's fiber in the Yvelines and Val-d'Oise districts (located in the Paris region).
This Service Provider successfully entered the fiber market 2 years ago thanks to a pilot project monitored by R&C.
We can currently carry out more than 2 000 interventions a month.

Technological solutions used

Fully integrated IT solution
Fully integrated IT solution

Technical interventions
Exploitation of in-house designed and developped apps for the management and the completion of the technical interventions

Real time
Real-time information updated every half-an-hour data flows

Dematerialization
"Zero paper" sustainable activity
Final Connection
Centralized platform for CANAL homebased interventions (satellite technology)

For more than 15 years : Setting up and managing the central platform that coordinates and manages nationwide home interventions (equipment installation, troubleshoot and customer support).
Globally, we rely on more than 35 partner companies and 350 Technicians that can carry out more than 10 000 interventions a month and with a satisfaction rate higher than 95%
Service is delivered within 1 day maximum starting from the Client's call.

Technological solutions used

Scheduling tool
Fully integrated IT solution based on inhouse developped apps to schedule interventions.

Technical interventions
Fully integrated IT solution based on inhouse developped apps for the management and the completion of the technical interventions

Data management
Smooth integration and interfacing of R&C's tools into Client's information systems at every step of the process

Dematerialization and real time
"Zero paper" sustainable activity in Real-time information updated every half-an-hour data flows
Final Connection
Centralized platform for the management of homebased interventions (coaxial technology)

For more than 8 years : Providing our Client with custom support for the nationwide management and execution of homebased interventions based on the FTTLA technology.
Delivering a high quality and tailor-made service, that complies with the Client's standards, we are able to carry out more than 2 000 interventions a month, reaching more than 96 customer satisfaction rate.

Technological solutions used

Fully integrated IT solution
Fully integrated IT solution

Technical interventions
Exploitation of in-house designed and developped apps for the management and the completion of the technical interventions

Real time
Real-time information updated every half-an-hour data flows

Dematerialization
"Zero paper" sustainable activity

Final Connection