Network Operations and Maintenance

Challenges At Stake

Infrastructures, heart of many concerns.

Once the rollout operations have been achieved, the maintenance part of an infrastructure turns to be the heart of many concerns. Economic viability and technical, ecological sustainability are at stake.

The operators that are owning and running the infrastructures need to address both the following complementary challenges:

  • To optimize the lifespan of installations and devices, in order to :
    • Secure service continuity to Final Clients
    • Secure quality of service
    • Prevent risks and accidents
    • Acquire enough knowledge of the existing patrimony in order to prepare and comply to technological and ecological swaps

 

  • To maximize the profitability of installation and devices, in order to:
    • Minimize ownership costs
    • Grow efficiency
    • Delay as much as possible the need for infrastructure extension
    • Optimize availability of infrastructure
R&C’s Solutions

R&C conducts complex operations & maintenance services.

R&C conducts the following services regarding network operations and maintenance:

  • Delegated Project Management to follow up network deployments on any territory
  • Network national supervision
  • Support and both curative and preventative maintenance of any network infrastructure
  • Management of network installation, adaptation or rehabilitation work in collective housing facilities

 

R&C has useful levers at its disposal to answer those needs:

  • Deep technical and patrimonial knowledge of the different network infrastructures, whatever the technology in service
  • Stringent management ways and processes that, driven by a fitting approach of centralization, result in a great ability to « industrialize » the mass treatment of data and operations at the heart of same single project
  • Trained and skilled internal and external resources on an nationwide playground
  • Great quality of service
  • High flexibility to take part in a great variety of projects

 

In our company’s history, the following credentials are to be highlighted:

  • In the late 2000s, R&C provided crucial support to FRANCE TV NUMERIQUE for the nationwide implementation of the terrestrial TV swap program from analogical to digital technology.
  • From the early 2010s, R&C won a major contract from top tier Mobile Operators such as ORANGE and BOUYGUES to manage the national campaign of operations aiming to resolve the terrestrial TV interferences and jamming linked to LTE advanced technology on the 700 and 800 MHz band implementation. From then on, the company has tapped into this market to generate great experience and embedded its strategy in this sector.
  • 2005 Creation of the Network Operations and Maintenance Unit
  • +  350 Antenna experts (partner companies)
  • +  5 000 Interference complaints monitored per month
Discover

Our references

More references
  • OPERATION-MAINTENANCE

    Management of network infrastructure installation, adaptation or rehabilitation work in collective housing facilities

    For more than 10 years : Ongoing contracts with collecting housing actors to operate technical installation, operation and maintenance of network infrastructures on more than a hundred technical sites: maintenance of existing networks of collective TV emission/reception systems, Civil Engineering, access control and CCTV.

    Technological solutions used
    • Inhouse IT Solution

      Inhouse Design & developped, fully-integrated IT solution to manage 100% of the project scope

    • Order tracking

      Receipt of intervention orders

    • Intervention queries

      Reception of intervention queries

    • Customer support

      Technical assistance, reportings and billing management.

  • OPERATION-MAINTENANCE

    Delegated Project Management for the TV Interference Remediation program linked to the LTE advanced technology

    For more than 7 years : Providing custom support to Mobile Operator that aims to resolve the terrestrial TV interferences and jamming linked to LTE advanced technology implementation on the 700/800MHz band :
    - Designing a turnkey integrated IT solution
    - Serving as the core Technical Referent
    - Providing consultancy and assistance
    - Issuing all the performance reportings
    - Setting up a nationwide network of more than 350 partner companies operating locally to resolve interference complaints within 3 days
    - Monitoring + 5 000 interference complaints monitored a month

    Technological solutions used
    • Inhouse IT Solution

      Inhouse Design & developped, fully-integrated IT solution to manage 100% of the project scope

    • Complaints

      Integration of the customer's complaints and solving them with local antenna specialists' interventions onsite.

    • Logistics

      Logistics and stock management

    • Customer support

      Technical assistance, reportings and billing management.

  • OPERATION-MAINTENANCE

    Delegated Project Management for the TV Interference Remediation program linked to the LTE advanced technology

    For more than 7 years : Providing custom support to Mobile Operator that aims to resolve the terrestrial TV interferences and jamming linked to LTE advanced technology implementation on the 700/800MHz band :
    - Designing a turnkey integrated IT solution
    - Serving as the core Technical Referent
    - Providing consultancy and assistance
    - Issuing all the performance reportings
    - Setting up a nationwide network of more than 350 partner companies operating locally to resolve interference complaints within 3 days
    - Monitoring + 5 000 interference complaints monitored a month

    Technological solutions used
    • Inhouse IT Solution

      Inhouse Design & developped, fully-integrated IT solution to manage 100% of the project scope

    • Complaints

      Integration of the customer's complaints and solving them with local antenna specialists' interventions onsite.

    • Logistics

      Logistics and stock management

    • Customer support

      Technical assistance, reportings and billing management.

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