Our references

For almost 20 years, R&C has been the national reference platform for the installation of Satellite and Fixed 4G solutions, as well as for in-home assistance throughout France. It acts as a single point of entry for Nordnet Service customers seeking technical assistance. With more than 35 partners and over 350 qualified technicians, R&C ensures a response capacity of 8,000 operations per month, covering 100% of the national territory. The company is committed to offering a minimum response time of 1 working day and aims to achieve a customer satisfaction rate of over 95%.

IRVE

Orange's business customer connection requests include the study of connection points and infrastructure deployment. We carry out connections on customer premises, with tests, validations, link measurements and supply of DOEs on completion of the work.

FTTH deployments in RIP, Pays de Loire region, covering both Transport and PM backbone zones. Use of end-to-end deployment technology solutions. Implementation of a dedicated project management and work scheduling unit, having federated partners to intervene throughout the area concerned.

Services for business customers include design of connection points, architectural adjustments and infrastructure deployment. We carry out terminal connections on the customer's premises, including tests, validations and link measurements, with handover of the DOE at the end of the work.

Connecting new customers to fibre optics quickly and efficiently for Bouygues, with 8,000 operations a month and 70 dedicated technicians. As well as guaranteeing high-performance infrastructure maintenance in the Paris region, we also carry out expert appraisal and compliance work for private and business customers. Thanks to our optimised service management system, we can provide precise monitoring and high-quality support for every job.

R&C has been setting up and managing the national home installation, breakdown and assistance platform throughout France for almost 20 years. R&C is the single point of entry for customers calling the Service Canal for assistance. More than 35 partners and over 350 technicians ensure a response capacity of 10,000 operations per month, covering 100% of the national territory, with a satisfaction rate of over 95%. Minimum response time: 1 working day.

A network of service providers throughout the country enables us to optimise turnaround times and ensure efficient service management. Once the call has been created and notified, a qualified technician is assigned to the site and schedules a visit. On site, he assesses and resolves the problem, writes a report, and validates the intervention with the customer before finalising the process, including estimates and signatures if necessary.

Studies of 30 MPs in the Marne département (51), 15 MPs in the Ardennes département (08) and 12 MPs in the Aube département (10). Our design office is fully autonomous in its FTTH (RIP) design processes.

We carry out studies for FTTE and FTTO professional fibre optic connections in Normandy, the South-West and Paris. These studies assess the feasibility of the connection, analyse the existing infrastructure and determine the work required. The aim is to offer businesses a high-performance connection tailored to their needs, using dedicated fibre (FTTO) or shared fibre (FTTE).

Implementation of the entire FTTH study process in the Normandy region: from staking to delivery of the DOE, including load calculations and access orders.

For more than 10 years : Ongoing contracts with collecting housing actors to operate technical installation, operation and maintenance of network infrastructures on more than a hundred technical sites: maintenance of existing networks of collective TV emission/reception systems, Civil Engineering, access control and CCTV.

For more than 6 years: Full realization of more than 50 optical fiber projects on top-security worksites located everywhere in France:
- Network deployment and connection on various highly protected worksites
- Reflectometric testing of the executed works
=> Resulting, at the end of the day, for modernised facilities and secured transmissions.

Providing technical assistance to the local Contracting Authorities regarding the design and the implementation of a Next-Generation Network according to the"Plan France Très Haut Débit 2017-2020" (national super-fast broadband plan).
R&C's technical support focused on a compliance check regarding the technical part and the regulatory framework, as well as the optimization of the services provided by the Designor/Buildor company.

Producing coverage maps for the terrestrial network.

From 2018 to 2019, standing as the leading Auditor of this hybrid coaxial and fiber network in exploitation, whose grip reaches out over than 300 cities and 250 000 outlets.

For more than 4 years : Providing technical assistance to the prime contractor who is responsible for the construction of the local Optical Loop, in the Seine-et-Marne District.
We handle the following services: (onsite control of the works performed by the incumbent and Reflectometric testing of the executed works).

For more than 8 years : Providing our Client with custom support for the nationwide management and execution of homebased interventions based on the FTTLA technology.
Delivering a high quality and tailor-made service, that complies with the Client's standards, we are able to carry out more than 2 000 interventions a month, reaching more than 96 customer satisfaction rate.

For more than 7 years : Providing custom support to Mobile Operator that aims to resolve the terrestrial TV interferences and jamming linked to LTE advanced technology implementation on the 700/800MHz band :
- Designing a turnkey integrated IT solution
- Serving as the core Technical Referent
- Providing consultancy and assistance
- Issuing all the performance reportings
- Setting up a nationwide network of more than 350 partner companies operating locally to resolve interference complaints within 3 days
- Monitoring + 5 000 interference complaints monitored a month

For more than 7 years : Providing custom support to Mobile Operator that aims to resolve the terrestrial TV interferences and jamming linked to LTE advanced technology implementation on the 700/800MHz band :
- Designing a turnkey integrated IT solution
- Serving as the core Technical Referent
- Providing consultancy and assistance
- Issuing all the performance reportings
- Setting up a nationwide network of more than 350 partner companies operating locally to resolve interference complaints within 3 days
- Monitoring + 5 000 interference complaints monitored a month

For more than 2 years : Carrying out control operations onsites, fiber network final testings (consisting in an onsite physical & visual control of the deployed infrastructures, in optical continuity with Visual Fault Locators and in optical test measures), counterexpertise (whenever a contradictory analysis is being needed).
We handle those operations throughout the overall Optical Loop, including the blackhaul, transportation and distributions parts of the network.