Our references

A partnership based on reliance

R&C supports and over many years, more than fifty reference customers. Our proposal is based on recognized technical expertise in telecom technologies, positioning throughout the value chain from design, to deployment, maintenance-operation, control and advice, and large-scale operational models via an extended regional intervention platform and innovative digital technological solutions. This positioning promotes trust and the success of our partnerships.

  • Final Connection

    Satellite installation

    For almost 20 years, R&C has been the national reference platform for the installation of Satellite and Fixed 4G solutions, as well as for in-home assistance throughout France. It acts as a single point of entry for Nordnet Service customers seeking technical assistance. With more than 35 partners and over 350 qualified technicians, R&C ensures a response capacity of 8,000 operations per month, covering 100% of the national territory. The company is committed to offering a minimum response time of 1 working day and aims to achieve a customer satisfaction rate of over 95%.

    Technological solutions used
    • Scheduling tool

      Fully integrated IT solution based on inhouse developped apps to schedule interventions.

    • Technical interventions

      Exploitation of in-house designed and developped apps for the management and the completion of the technical interventions

    • Appointment scheduling

      Design, development and operation of proprietary applications for managing meet.

    • Dematerialization and real time

      "Zero paper" sustainable activity in Real-time information updated every half-an-hour data flows

  • Final Connection

    FTTH connection to the home

    Connecting new customers to fibre optics quickly and efficiently for Bouygues, with 8,000 operations a month and 70 dedicated technicians. As well as guaranteeing high-performance infrastructure maintenance in the Paris region, we also carry out expert appraisal and compliance work for private and business customers. Thanks to our optimised service management system, we can provide precise monitoring and high-quality support for every job.

    Technological solutions used
    • Scheduling tool

      Fully integrated IT solution based on inhouse developped apps to schedule interventions.

    • Technical interventions

      Exploitation of in-house designed and developped apps for the management and the completion of the technical interventions

    • Data management

      Smooth integration and interfacing of R&C's tools into Client's information systems at every step of the process

    • Dematerialization and real time

      "Zero paper" sustainable activity in Real-time information updated every half-an-hour data flows

  • Final Connection

    Satellite intervention management

    R&C has been setting up and managing the national home installation, breakdown and assistance platform throughout France for almost 20 years. R&C is the single point of entry for customers calling the Service Canal for assistance. More than 35 partners and over 350 technicians ensure a response capacity of 10,000 operations per month, covering 100% of the national territory, with a satisfaction rate of over 95%. Minimum response time: 1 working day.

    Technological solutions used
    • Scheduling tool

      Fully integrated IT solution based on inhouse developped apps to schedule interventions.

    • Technical interventions

      Exploitation of in-house designed and developped apps for the management and the completion of the technical interventions

    • Data management

      Smooth integration and interfacing of R&C's tools into Client's information systems at every step of the process

    • Dematerialization and real time

      "Zero paper" sustainable activity in Real-time information updated every half-an-hour data flows

  • Final Connection

    Centralized platform for the management of homebased interventions (coaxial technology)

    For more than 8 years : Providing our Client with custom support for the nationwide management and execution of homebased interventions based on the FTTLA technology.
    Delivering a high quality and tailor-made service, that complies with the Client's standards, we are able to carry out more than 2 000 interventions a month, reaching more than 96 customer satisfaction rate.

    Technological solutions used
    • Scheduling tool

      Fully integrated IT solution based on inhouse developped apps to schedule interventions.

    • Appointment scheduling

      Design, development and operation of proprietary applications for managing meet.

    • Real time

      Real-time information updated every half-an-hour data flows

    • Dematerialization

      "Zero paper" sustainable activity

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